Privacy Policy

At Opacity Studio, accessible from our catalogue, website, or WhatsApp Store, protecting your privacy and ensuring the security of your personal information is our top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you browse, inquire, or purchase dress materials and ethnic wear from us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order, contacting us for product inquiries, or interacting with our store via WhatsApp or web catalogue:

• Contact Information: Full name, phone number, WhatsApp contact details, and delivery address.
• Order & Transaction Details: Product selections (dress material codes, categories, quantities), order history, and payment status.
• Payment Information: Proof of payment / UPI transaction references (we do not directly store sensitive banking PINs or payment passwords).

2. How We Use Your Information

We use the information collected for the following business purposes:

• Order Processing & Fulfilling: Processing your orders, packaging dress materials, and delivering them to your specified address.
• Customer Communication: Sending order updates, tracking details, and addressing inquiries via WhatsApp, call, or email.
• Catalogue & Service Improvements: Managing store inventory, catalogue organisation, and customer support.
• Promotions & Updates (Optional): Informing you about new collections, seasonal arrivals, or special offers (you can opt out at any time).

3. Data Sharing & Disclosure

We value your trust and do not sell or rent your personal information to third parties. We only share information in limited circumstances:

• Logistics & Courier Partners: Delivery address and contact details are shared strictly with courier/delivery services to dispatch your orders.
• Legal Compliance: Disclosures required by law, tax regulations (GST invoices), or legal authorities.

4. Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your personal information against loss, unauthorised access, or misuse. Order records and transaction data are handled confidentially.

5. Your Rights

You have the right to:

• Request access to or copies of your order history.
• Update or correct your contact or shipping details.
• Request the deletion of your personal data from our contact database (subject to legal or tax recordkeeping requirements).

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

• Opacity Studio
• WhatsApp / Mobile: +91 9505500929
• Email: Tabyakaurs@gmail.com